FAQ
About The Nutcracker House
Maison Casse-Noisette is a French company specializing in clothing and accessories for babies. Each creation is lovingly designed to offer the best for your child.
- Oeko-Tex® certified items : handcrafted in Europe in small family workshops, a guarantee of artisanal know-how and impeccable quality.
- Other items : Made in Asia (PRC) in carefully selected partner workshops, meeting strict quality controls and demanding safety standards.
Regardless of the manufacturing location, we only work with trusted partners. Each product undergoes several quality checks before shipping, to guarantee your child a safe, soft and durable garment.
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The models with the Oeko-Tex® label are handmade in Europe , respecting traditional know-how.
- The other items are made in Asia (PRC) , in partner workshops subject to strict and regular quality control , in order to guarantee the same standard of safety and comfort.
In all cases, each product is tested to be completely safe for babies' delicate skin , free of harmful substances, and meets the highest standards.
Delivery & Exchanges
In mainland France, delivery usually takes 3 to 6 business days. For Europe, allow between 3 and 7 days.
Immediate processing: all orders are prepared as soon as they are validated.
Exception for personalized sweaters: since each piece is knitted by hand, allow for an additional 2 to 3 days of production before shipping.
Delivery is always free, with no minimum order.
There are no hidden fees: your order is carefully prepared and shipped free of charge throughout France and Europe.
Each Maison Casse-Noisette item is made to order, especially for you.
Therefore, we do not accept returns.
However, a size exchange is possible if the garment has not been worn or washed.
Don't worry, just contact us. After verification, we will send you a new item free of charge.
Contact us directly and we will find a quick solution for you.
Products & Sizes
Yes, they correspond to your child's usual size. If you are unsure between two sizes, we advise you to take the larger one for optimal comfort.
Yes, they correspond to your child's usual size.
They can be machine washed at 30°C-40°C. Avoid using a dryer to prolong their softness and colors.
Order & Payment
We accept secure payments by credit card, PayPal, Klarna (installment payments), and sometimes other local solutions depending on the country.
As long as the order hasn't been shipped, we can modify or cancel it. Contact us quickly here.
All transactions are processed through certified and secure payment platforms.
Customer service
Our team is available by email here . We generally respond within 24 business hours.
Maison Casse-Noisette is an online store. This allows us to stay close to our customers throughout Europe and offer fair prices for high-end products.